KNOWLEDGE BASE& SUPPORT FAQ
As a leading manufacturer of heavy-duty all-weather stage technology, AML LIGHTING has established a seamless, parametric technical support architecture to empower global production houses and lighting designers.
What is AML LIGHTING's global warranty policy?
We provide a comprehensive 1-Year Full Warranty. In the event of functional failure within this period, AML LIGHTING executes an industry-leading replacement protocol:
Replacement parts (PCBs, Motors, LED Modules) are dispatched brand-new. International shipping costs are fully covered by AML, ensuring a zero-cost after-sales experience for our clients.
Are your products compliant with international standards?
The entire AML LIGHTING product line is fully CE and RoHS certified. Our housing structures and optical systems have passed rigorous Electromagnetic Compatibility (EMC) and Low Voltage Directive (LVD) evaluations, meeting the strict safety requirements of global professional markets.
What fixture libraries and 3D simulation files do you provide?
We deeply integrate with the global entertainment ecology to ensure lighting designers (LDs) experience flawless console programming:
Standard Profiles: Full support for MA2, MA3, Avolites, Chamsys, and Hog.
GDTF Protocol: 100% precise parameter mapping across all modern platforms.
3D Simulation: Calibrated IES files for Depence², Capture, and WYSIWYG.
What is the standard production lead time?
For standard bulk orders (e.g., 50-100 professional moving heads), our lead time is strictly locked between 7 to 15 days. For urgent projects, we activate an exclusive green channel to guarantee lightning-fast factory dispatch.
Packaging options for global transport?
Default: Heavy-Duty Cartons with high-density shock-absorbing foam. Optional: We engineer custom Premium Flight Cases (2-in-1 / 4-in-1), delivering all-terrain physical protection for global touring and rental assets.
Do you accept OEM / ODM customization?
Absolutely. OEM and ODM customization is the core DNA of AML LIGHTING. We operate a mature R&D ecosystem to support your brand's growth:
Hardware: Custom gobo arrays, specialized housing colors, and lens structures.
Software: Custom UI boot screens and brand nameplate integration.
